xCtra GlobeCo · Corporate

Return & Refund Policy

Returns are handled by whoever fulfilled the original order — for a marketplace order, that platform, under its own returns programme.

This page is a structural outline for implementation. Binding policy text must be drafted or reviewed by counsel for each operating market before publication.

Window

14 days from delivery for unworn items in original packaging with tags intact.

Exclusions

Innerwear and opened consumables are non-returnable for hygiene reasons.

Reverse pickup

Scheduled with the fulfilling party once a return is authorised. For marketplace orders this runs inside that platform’s returns process.

Refund timing

Issued to the original payment method after the item is scanned in at the receiving facility. For marketplace orders the platform settles the refund. Bank settlement times vary by market.

Exchanges

Processed as a return plus a new order, so the replacement is not held against pending inspection.